If you run into difficulty scanning the QR code, try these steps:

  1. Remove the protective film from the camera's lens if it has one.
  2. Confirm that nothing is obstructing the QR code on the screen (cracked screen or dirt).
  3. Make sure that the QR code is displayed in full. Scroll up on your mobile device if necessary.
  4. Make sure there is no glare on the screen while you are attempting to scan the QR code.
  5. Gently clean the lens of the camera using a microfiber or soft cloth.
  6. Hold your phone's screen steady in front of your Wyze Cam, and move or adjust the distance slowly. Hold still at the new distance for 5 seconds to give your Wyze Cam time to focus at the new distance.
  7. Try holding the QR code upside down for the Wyze Cam to scan.
  8. If the QR code has still not scanned, try a factory reset on the camera.